Shipping Policy


Delivery

Once Me & My Trend has confirmed acceptance of your order, Me & My Trend will endeavour to dispatch your order as soon as possible. For any delays Me & My Trend will try to contact you and advise of the expected dispatch date.

Me & My Trend reserves the right to dispatch your order in one delivery or by installments. Failure to deliver any installment shall not entitle you to repudiate the contract as to any installments already delivered.

Any quotations of delivery times by the Me & My Trend are made in good faith but are estimates and Me & My Trend shall not be bound by such quotation and will not be liable for any loss, expense, or other damage caused by any delay in delivery.

New Zealand law requires all international packages to have attached customs documentation, which describes the goods being sent and their cost.

All orders will be processed and ready to be sent within 24 hours of placing the order.

However if ordered on a weekend day or public holiday it will be processed within 24 hours of the first working day. 

Delivery Instructions

  • Items will be delivered to the Shipping Address specified on the checkout page when placing your order on the Me & My Trend online store
  • We cannot deliver items to PO Box addresses. Should you specify a PO Box for delivery, a member of the Me & My Trend team will contact you before your order can be processed
  • We will do our very best to meet special delivery instructions or requirements (eg. preferred delivery time), however we cannot guarantee such request

Pick Up From Our Warehouse 

For our local customers, furniture orders can be collected directly from our warehouse:
Me & My Trend, 2/75 Apollo Drive, Rosedale, Albany, Auckland. 
 

Cancellations

Customers who wish to cancel an order must contact a member of our Me & My Trend team as soon as possible. We will make our best effort to cancel orders, however, due to different processing times and methods, certain cancellations may not be possible. Not having received and shipment confirmation does not guarantee your order can still be canceled. Items that are unable to be cancelled prior to shipment are subject to our Return conditions, as listed below.


Shipping throughout New Zealand

Please note sale items are not included in our over $150 freight free promotion.

 Shipping Rates for Homeware Items (under 30kg) within New Zealand

The following prices and delivery times* apply to all homeware items (under 30kg) for New Zealand:

    • Free Delivery throughout New Zealand for all homeware orders over $150
    • Auckland: $6 overnight delivery for orders under $150
    • North Island: $8 for delivery within 2-3 days for orders under $150
    • South Island – $12 for delivery within 2-4 days for orders under $150
    • Rural Deliveries – $12 for delivery within 3-5 days for orders under $150

Shipping Furniture and Items Over 30kg Within New Zealand

Please note freight rates are calculated at checkout page when placing an order on the Me & My Trend online store for furniture and homeware items over 30kg,

To make the shipping as secure as possible, our deliveries are made straight to your doorstep, and require a signature upon delivery to acknowledge that the items have been received in good order. Due to liability issues, it is the customer’s responsibility to bring the purchased item(s) into their home. As such, we recommend you have someone available to help you unload, unpack and install your item(s).

However, we can organise a placement delivery (inside delivery) on most items in New Zealand, should you require it. Please contact our Me & My Trend team for more information about this service.

Furniture Delivery Times within New Zealand*

  • Auckland: 1-2 Days
  • North Island: 2-5 days
  • South Island: 5-7 Days
  • Rural Deliveries: allow 7-10 days
*Delivery time is measured from the the date your order is dispatched and you receive your tracking information.

Shipping to Australia

Shipping Homeware Items (under 30kg) to Australia

    • Free shipping throughout Australia for all homeware orders over $150
    • Flat rate shipping to Australia of $25 for items weighing between 2kg to 5kg
    • Thereafter $2.50 per kg will be added to your shipping cost.  Any item that is lighter than 2kgs prices are calculated on checkout page when placing an order on the Me & My Trend online store
    • For Australian orders allow 6-10 days

Please contact our Me & My Trend team or phone 1800 268 115 if you have any enquiries regarding shipping to Australia.

Shipping Furniture to Australia

Unfortunately, we are currently unable to ship furniture to Australia. Contact our Me & My Trend team to discuss shipping options if you are interested in purchasing any furniture from the Me & My Trend online store.


International Shipping

Homeware Items (under 30kg)

For orders shipped to international shipping addresses, rates are calculated at the checkout page when placing an order on the Me & My Trend online store. Please note that methods of shipping available varies by destination and by product weight information. Tracking information to international shipping addresses are also limited, and Me & My Trend cannot guarantee a delivery date.

Cost of shipping to international destinations does not include the cost of taxes, tariffs or other customs fees. All taxes, tariffs and other customs fees are the responsibility of the receiver.

Me & My Trend reserves the right to refuse or cancel any orders if we are unable to deliver to certain destinations. You will receive a full refund of your purchase, should your order be cancelled by Me & My Trend.

Furniture and Homeware Items (over 30kg)

Unfortunately, we do not currently ship furniture and homeware items over 30kg to international shipping addresses.


Issues and Problems

Damaged Deliveries

Upon arrival of your order(s), please note any damage to the boxes as well as any damage to the items themselves. Photographs are helpful to assist your claim. For multiple orders, please refuse only the damaged box - there is no need to refuse the entire order, should the other boxes be undamaged and intact.

Where you believe that there is a shortage in the quantity of products delivered, please notify our Me & My Trend team within 24 hours of delivery and allow Me & My Trend reasonable opportunity to investigate the claim.

Me & My Trend adequately packs all goods leaving it's premises. Customers are responsible for notifying Me & My Trend within 24 hours by phone or email of any item(s) damaged or otherwise not intact. Me & My trend cannot be held responsible for damaged deliveries that are not reported within 24 hours of receipt.

Claims for damage or loss in transit must be made against the carrier in the prescribed manner:

    • Prior to acknowledging delivery to the carrier, you must ensure that the complete consignment as per the carrier's note has been received.
    • Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly.
    • Within 24 hours of receipt of consignment, you must ensure that all goods received are in good order and condition.

No damage claims will be considered after 24 hours of receipt of goods. 

Unsuccessful Deliveries - Homeware Items (under 30kg)

If for any reason our shipping partner is not able to successfully deliver your item(s), our shipping partner will either leave a card with instructions on where to collect the item(s), or they will attempt to deliver the item(s) to you a second time.

Unsuccessful Deliveries - Furniture and Homeware Items (over 30kg)

If a delivery was unable to be made for furniture or homeware items over 30kg because no one was home, please contact our Me & My Trend team so we can organise re-delivery.

Me & My Trend reserve the right to charge you for any additional shipping costs incurred (e.g. storage re-delivery) or to cancel the sale contract. Should the sale be cancelled, we will fully refund you the amount  of your purchase, minus shipping and/or storage costs.