How do I place an order?
Jump on our website, view all of that colour popping product, and add any item that you desire to your bag! It’s that easy. If you have any enquiries, please contact firstname.lastname@example.org
Can I add or remove product once my order has been placed?
Of course, just make sure that you contact us before your order has been dispatched. The sooner the better.
Can I cancel my order?
You can cancel your order, just flick us an email, or give us a call before dispatch and we will make sure that the payment made is returned to your account in 3 days.
Why are products on the website when they are “not available” now?
Well, because we love our product as much as you, we want to give you the availability to get first dibs on the products that are not yet in stock, which is why we have “Pre order”. No need to worry about the item selling out! Yah!
How much does delivery cost?
Check our delivery terms on the website, and see which one applies to you. But good news, if you spend over $100 in NZ then free shipping, and $250 AUS free shipping!
Do you ship internationally?
Yes we do, when you are in the checkout and select what country you are from, it will give you a shipping rate depending on what you purchase. Now you have no excuse not to buy!
What happens if my order doesn’t arrive?
Contact us, we will be able to follow up with our freight company to find your order. We will keep you in the loop, so no need to panic.
How long does delivery take?
It does depend where you are in the world. 1-5 days if you are in NZ. 3-10 days for Aus & 7-14 days for the rest rest of the world. Not that long really to wait for all this goodness!
Delivery during Sale periods
We do try our hardest to forfill all orders, please note that some styles, sizes or colours may not be available at dispatch due to high demand.Your credit card will only be charged for items available at the time of dispatch. During sale periods you may experience a delay in receiving your order – we apologise in advance for any inconvenience.
Can I change the delivery address once I have placed my order?
Yes you can. Just make sure you contact us ASAP, so we can make sure you will receive your order at the right address.
Can I track my order?
Yes you can. Once we have a tracking number for you, we will flick you an email. From there you can track your parcel with our freight company.
Do you assemble furniture items?
No we don’t assemble the furniture items for you. If you have any queries in regards to this, please email or call us.
What is your refund policy?
We will accept any returns as long as they are returned within 21 days of your order arriving. We will refund the money back into your bank account. A returns form needs to be completed (downloadable on the website) either enclosed in your order, faxed or emailed through. However, if the item is not damaged/faulty or incorrectly received, we will not be crediting the shipping costs.
How do I arrange a return?
Contact us in regards to what you are returning, by completing a returns form and also contacting us by phone or email.
Are returns free?
If you want to return your order because you are not satisfied with the item/changed your mind this is to be done at your cost. If the item is broken/incorrectly sent or faulty then we will reimburse you for the returns costs.
How long do I have to return an item?
The product must be returned to us within 21 days of receiving your order.
What are your warehouse opening times?
Our warehouse hours are 9-5pm
What are our office hours?
Our office hours are 9-5pm
How do I contact your customer services team?
Email: email@example.com or Call +64 9 476 8650
How can I receive your email newsletters?
On the bottom of our website page there is a “join our email newsletter” option. Just enter your email there, or contact us and you will be added to the list.
Can I use your images on my blog/website?
You may use our images on your blog or website only when promoting Me & My Trend products. Please notify us by email at firstname.lastname@example.org if you wish to do so. Please always credit Me & My Trend when using our photographs.