COVID-19 LEVEL 3
We are busily getting ready to start dispatching orders soon!
Although our showroom is currently closed due to the Covid-19 Level 3 restrictions, we are more than happy to virtually show your our showroom via Facetime or Zoom. Feel free to contact firstname.lastname@example.org for a virtual appointment.
BUBBLE20 SALE CONDITIONS
- Only one discount code can be applied to each sale.
- All SALE purchases are final and can not be returned.
- Our free delivery promotion does not apply to RD addresses. Rural delivery fees will be calculated to the nearest depot of the chosen address. Please feel free to contact email@example.com if you need any assistance with this.
How do I place an order?
Jump on our website, view all of that colour popping product, and add any item that you desire to your bag! It’s that easy. If you have any enquiries, please contact firstname.lastname@example.org
Can I add or remove product once my order has been placed?
Of course, just make sure that you contact us before your order has been dispatched. The sooner the better.
Can I cancel my order?
You can cancel your order, just flick us an email, or give us a call before dispatch and we will make sure that the payment made is returned to your account in 3 days.
Why are products on the website when they are “not available” now?
Well, because we love our product as much as you, we want to give you the availability to get first dibs on the products that are not yet in stock, which is why we have “Pre order”. No need to worry about the item selling out! Yay!
What happens if my order doesn’t arrive?
Contact us, we will be able to follow up with our freight company to find your order. We will keep you in the loop, so no need to panic.
How long does delivery take?
1-5 days if you are in NZ. Not that long really to wait for all this goodness!
Delivery during Sale periods
We do try our hardest to fulfill all orders, please note that some styles, sizes or colours may not be available at dispatch due to high demand.Your credit card will only be charged for items available at the time of dispatch. During sale periods you may experience a delay in receiving your order – we apologise in advance for any inconvenience.
Can I change the delivery address once I have placed my order?
Yes you can. Just make sure you contact us ASAP, so we can make sure you will receive your order at the right address.
Can I track my order?
Yes you can. Once we have a tracking number for you, we will flick you an email. From there you can track your parcel with our freight company.
Do you assemble furniture items?
No we don’t assemble the furniture items for you. If you have any queries in regards to this, please email or call us.
What is your refund policy?
We will accept any returns as long as they are returned within 21 days of your order arriving. We will refund the money back into your bank account. A returns form needs to be completed (downloadable on the website) either enclosed in your order, faxed or emailed through. However, if the item is not damaged/faulty or incorrectly received, we will not be crediting the shipping costs.
How do I arrange a return?
Contact us in regards to what you are returning, by completing a returns form and also contacting us by phone or email.
What are our office hours?
Our showroom is currently closed - due to the COVID-19 lockdown.
How do I contact your customer services team?
Email: email@example.com or Call +64 9 476 8650
How can I receive your email newsletters?
On the bottom of our website page there is a “join our email newsletter” option. Just enter your email there, or contact us and you will be added to the list.